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Once your order has been shipped, you will receive a shipping confirmation by email. This includes all relevant shipping details as well as a tracking number, which allows you to check the current status of your delivery at any time.

If you placed your order through a customer account, you can also view the order status in your account under “Orders”.

If you checked out as a guest, you can still track your order. Simply log in using the email address used for your purchase under “Account”. You will then receive a one-time login code by email and can view your order in the “Orders” section. Alternatively, you can use the tracking link provided in your shipping confirmation.

The name of the shipping provider responsible for delivering your parcel, as well as the status of your order, can be accessed via the methods described in the section “How can I track the status of my order?”.

If your tracking number does not work or appears as invalid, there is no reason for concern, as it may take up to 24 hours for the shipping information to be transferred from the carrier’s system into ours.

During this period, the information related to your order may be incomplete, or the tracking number may be displayed as “not available”.

For this reason, we recommend checking again 24 hours after receiving your shipping confirmation email. The tracking information is updated directly by the shipping provider.

You may request a return within 14 days of receiving your order.

Log in here using the email address you used for your purchase. Then select the relevant order and click “Request a return”. Follow the subsequent instructions.

After your request has been reviewed, you will receive a return label as well as further information regarding the return process.

If you use the return label provided by us, a fee of €5.00 per return will be charged. This amount will be deducted directly from your refund.

Please ensure that the items are returned unworn, undamaged, free of signs of use, and with all tags attached.

Further information can be found in our Right of Withdrawal.

No, returns are generally not free of charge.

If you use the return label provided by us, a flat fee of €5.00 per return will be deducted directly from your refund amount.

Your statutory right of withdrawal remains unaffected.

To track the status of your return, please enter the tracking number from your return label on the website of the respective shipping carrier.

Once your return has been received, we will inspect the returned items. After successful inspection, you will be notified by email and the refund will be issued to the original payment method.

Once your return has been received, we will carefully inspect the returned items. The processing of your return, including inspection and initiation of the refund, is usually completed within 10 business days. Please note that, depending on your payment provider or bank, it may take a few additional business days for the amount to become visible in your account.

Once your return has arrived at our warehouse, we will inspect the items. After successful inspection, you will be notified by email and the refund will be issued to the original payment method.

The processing of your return, including inspection and initiation of the refund, is usually completed within 10 business days. Please note that, depending on your payment provider or bank, it may take a few additional business days for the amount to appear in your account.

Credit Card
The refund will be issued to the credit card used for the purchase. The processing time depends on your credit card provider.

Please register a return as described under “How can I make a return?” or contact our customer service team via our contact form.

Please complete all required fields and describe the defect as accurately as possible. If you contact us via the contact form, please have clear images of the defect ready. Our customer service team may request them during the further course of communication, if needed.

This allows us to review your request more quickly and get back to you with the next steps.

Your statutory right of withdrawal remains unaffected.

Klarna is a flexible payment option that allows you to complete your order conveniently and pay at a later date.

Simply add the items you would like to purchase to your shopping bag and select Klarna as your payment method at checkout. You will then be asked to enter the required information and will be informed directly whether Klarna can offer you the selected payment option.

After completing your order, you will receive a confirmation by email. Klarna will also inform you in good time about upcoming payment deadlines and further details regarding your payment.

Further information about the available Klarna payment methods, payment deadlines and terms can be found directly on the Klarna website or in the section “WHICH PAYMENT PROVIDERS DO YOU OFFER?”

For payment, we offer the following payment methods: Apple Pay, debit and credit cards from Visa, Mastercard, American Express, Maestro and UnionPay.

Credit Card Payment Security

For security reasons, first-time orders may, in some cases, only be shipped to the billing address of the cardholder.

To avoid delays in the processing of your order, please ensure that your billing address matches the address shown on your card statement. Please also make sure to enter the cardholder’s name exactly as it appears on the card.

Please also check that your contact details have been entered correctly, so that we can reach you in case of any questions or to verify your order.

If you experience difficulties when placing your order, we recommend the following steps:

• Use an alternative browser. We recommend the latest version of Google Chrome or Mozilla Firefox.
• Clear your browser’s cookies and cache, then try again.
• Select a different payment method, if necessary.
• Check whether your payment card is enabled for online purchases.
• Have your 3D Secure code or the required authentication from your bank ready, if applicable.

If the issue persists, please contact our customer service team via our contact form.

Using a customer account is not mandatory. However, a customer account offers several benefits:

• You can view the status of your current order and review your previous orders.
• You can request returns directly through your customer account.
• You have access to your order information and shipping details.
• You can manage your saved address details and simplify the checkout process for future purchases.
• You can view and manage your account details.

To log in, simply use the email address you used to place your order. You will then receive a one-time login code by email.

If your order has been cancelled, please first check the following points:

Contact your bank or payment provider to ensure that there is no security check or restriction on your payment card.

If necessary, place a new order and make sure that the billing address, cardholder name and all other payment and account details are entered correctly.

Please also check whether there are any shipping restrictions or DHL limitations for your destination country.

If the issue persists, please contact our customer service team via the “Contact us” link below.

Orders can be cancelled as long as they have not yet been shipped and the cancellation option is available. To cancel your order, please click here.

If your order has already been shipped or delivered and you would like to return items, please read our return instructions. If you would like to register a return, click here.

To ensure that your order can be delivered reliably, we kindly ask you to check your delivery address carefully before completing your order, making sure it is complete, correct and deliverable.

Providing a correct delivery address is the customer’s responsibility. After the order has been confirmed, we unfortunately cannot guarantee that changes can still be made.

As long as your order has not yet been shipped and the cancellation option is available, you can cancel your order here and then, if needed, place a new order with the correct shipping address.

Unfortunately, it is not possible to modify an order once it has been confirmed or to add additional items to an existing order.

If you would like to purchase additional items, please place a new order.

As long as your order has not yet been shipped and the cancellation option is available, you can cancel your order here and then place a new order if needed.

The security of your personal data is very important to us. Our online store uses secure SSL encryption to protect the transmission of your personal data and payment information.

Further information on how we handle your data can be found in our Privacy Policy.

Shopping in our online store is simple.

On the homepage, in the “Our Current Collection” section, you will find the latest collection from our house and can discover the products through selected outfits.

If you like a product, click “View Product” to go to the product page. There, you can select your desired size and add the item to your shopping bag.

You can view your selected items at any time by clicking on “Shopping Bag” at the top of the page. There, you can remove items if you change your mind.

To complete your order, click “Checkout” and follow the next steps in the checkout process.

We currently ship to Germany, Austria, France and Italy. Shipping to these countries is free of charge.

The delivery period begins upon conclusion of the contract, or in the case of advance payment, upon receipt of payment, and includes processing, shipping and delivery.

Germany: 3–7 business days
Austria, France and Italy: 6–10 business days

Once your order has been shipped, you will receive a shipping confirmation by email with your tracking number.

Further information about shipping can be found in our Shipping Policy.

All orders are shipped with insurance. Please inspect the shipment carefully upon receipt.

If the outer shipping packaging is damaged or there is any indication of transport damage, please document the condition of the shipment, where possible, before opening it with clear photos or videos. In particular, please photograph the outer packaging, any visible damage, the shipping label and, after opening, the inner packaging and the item itself.

Please keep the item, the inner packaging and the outer shipping packaging in full. Without sufficient documentation and the complete packaging, transport damage may not be traceable or claimable with the shipping carrier.

In this case, please contact our customer service team as soon as possible so that we can review the damage and coordinate the next steps with you.

If your order has been delivered but one or more items are missing, please contact us immediately via our contact form. Please include your order number in the subject line so that we can assign your request accordingly.

To review the case, we kindly ask you to have, where possible, photos of the outer shipping packaging, the inside of the parcel, the items received and the shipping label ready. If there are any signs of damage, tampering or possible partial loss before opening the parcel, please document the condition of the shipment before opening it, where possible.

Please keep the parcel, the shipping packaging and all items received until the review has been completed. Your statutory rights remain unaffected.

To create a customer account, click here and enter your email address.

You will then receive a one-time login code by email. Enter this code to confirm your login. Once confirmed, your customer account will be created and you can access the account area.

By creating an account, you can benefit from the following features:

• You can view the status of your current order and review your previous orders.
• You can request returns directly through your customer account.
• You have access to your order information and shipping details.
• You can manage your saved address details and simplify the checkout process for future purchases.
• You can view and manage your account details.

You can subscribe to our newsletter here.

If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking “Unsubscribe” at the bottom of one of our previously received newsletters.

The security and privacy of your personal data are very important to us.

To learn more about how we process your data, please read our Privacy Policy.